Courses

Essentials of Engagement covers key elements of engagement using IAP2 Australasia tools, models and frameworks as a foundation to further your engagement knowledge and practice, including:
- Identify key elements of contemporary and quality engagement practice
- Ethically practice the application of the IAP2 Core Values and Code of Ethics, and Diversity, Equity, and Inclusion principles
- Understand and apply the principles of the Community Engagement Model to be clear on who leads and acts in the engagement process
- Understand and use the IAP2 Australasia Practice Framework to guide your engagement processes to successfully Plan, Design, Implement and Review your engagement project.

The Facilitate Engagement course will help engagement practitioners plan and facilitate meetings with individuals and groups as part of your engagement project.

This course is one of the six elective courses available as part of the IAP2 Australasia Certificate of Engagement. You must complete the Essentials of Engagement course before completing this or any other courses.

If you are an engagement practitioner with two or more years’ experience in engagement or new to engagement and your role is to facilitate engagement events and processes, then this course is suitable for you.

The aim of the course is to assist engagement practitioners to apply key engagement facilitation strategies and techniques and build confidence for planned and unplanned facilitation contexts for multi-modes of delivery.

You will:
- Understand, identify and describe factors that make engagement facilitation effective. This also includes engagement facilitation in different cultural and DEI contexts
- Enhance your ability to respond appropriately, increase your confidence and develop your facilitation approach.

By the end of this course you will have developed your knowledge of facilitation processes and skills and enhanced your confidence levels. You will also work with like-minded engagement practitioners where you will share experiences and tips for successful facilitation.

The Facing Conflict course will help engagement practitioners understand the factors that contribute to conflict situations, how to identify triggers and how to respond effectively.

Facing Conflict is one of the six elective courses available as part of the IAP2 Australasia Certificate of Engagement.

This course is suitable for engagement practitioners with two or more years’ experience in engagement, or those new to engagement whose role is working in high conflict environments. It is suitable for people who are working one-to-one with people, project teams, or groups, in the engagement process.

The aim of the course is to build on an individual engagement practitioner’s capability to work with conflict in engagement processes, including recognising people’s behaviours, developing personal practitioner skills and using appropriate facilitation tools.

The objectives are to:
- Identify sources of conflict
- Understand and recognise how conflict appears and the factors that contribute to conflict in engagement
- Recognise the impact conflict has on engagement processes
- Understand your own role in conflict, manage your own behaviour and build personal resilience.

This Facing Conflict course will develop your knowledge of the principles and guidelines associated with facing conflict in engagement and how to work with the core models of engagement and how they can assist you in the practice of engagement.

Facing Conflict focuses on building the individuals capability to work with conflict in engagement processes. This course explores how to recognise different conflict behaviours, and supports the individual to develop the interpersonal and facilitation skills to de-escalate and manage conflict.

It is suitable for people who are working one-to-one with people, project teams or groups in the engagement process.

The Design and Plan Engagement course focuses on the design and planning stages of the IAP2 Australasia Practice Framework and provides ‘best practice’ key concepts and processes for both internal and external engagement.

This course is one of the three core courses of the IAP2 Australasia Certificate of Engagement program. Before enrolling in this course, participants must have attended the Essentials of Engagement course.

If you lead, create and/or manage engagement projects, programs or approaches to engage with individuals, communities, stakeholders and organisations, this course will provide you with key concepts and processes to assist in producing detailed engagement plans to help you gain successful engagement outcomes.

Based on the design and plan elements of the IAP2 Australasia Practice Framework, engagement practitioners will be able to build a robust, rational engagement plan through the use and practice of working on genuine scenarios in a step-by-step process.

You will:
- Be able to prepare and develop a comprehensive engagement plan to deliver a variety of successful engagement programs
- Understand and apply the principles of the Design and Plan Phases of the Practice Framework
- Identify, understand and influence the roles of the community, stakeholders and organisations on the decision, action and engagement
- Design engagement programs and approaches for a range of purposes and situations
- Integrate monitoring and evaluation into the engagement plan and activities
- Identify key elements of contemporary and quality engagement practices.

Upon completion of this course you will be able to develop a structured approach to your engagement process to ensure that your engagement plans are thoroughly considered and well thought out whilst monitoring and refining throughout the process.

The Apply Engagement Methods course focuses on the ‘Methods’ step in the Design Phase of the Practice Framework.

This is one of the three core courses of the IAP2 Australasia Certificate in Engagement program. Before enrolling in this course, participants must have completed the Essentials of Engagement course.

This is an ideal course for engagement professionals whose core role involves facilitating engagement activities. It is for those who want to move beyond a limited range of techniques and who want to understand and utilise different and emerging methods for different audiences. This course is also relevant for those engagement practitioners who facilitate, but who do not necessarily lead or manage, engagements and consultations. They would also gain valuable insights from this training.

The aim of Apply Engagement Methods is to introduce engagement practitioners to a variety of different methods for use in their engagement processes, when planning their engagement and the outcomes required. You will be introduced to the IAP2 Australasia Engagement Methods Tool (EMT) and the Methods Matrix where there are more than 60 combined face to face and online engagement methods.

The objectives of this course are to:
- Introduce learners to the EMT and the Methods Matrix.
- Introduce learners to a variety of engagement methods for use in a range of a contexts and select appropriate methods for a number of engagement requirements
- Explore and practice a range of multi-modal engagement methods
- Design a process for a scenario including question design
- Apply key elements of effective method selection and design to a scenario
- Complete a template for method design
- Apply an element of the method process to test effectiveness according to a quality checklist
- Be able to justify the choice of methods to decision-makers/sponsors
- Ensure the methods chosen and designed meet DEI principles and First Nations peoples’ needs.

Through practising and using different methods for engagement you will enhance your skills and knowledge of methods that work well in different contexts. You will also be able to present different methods to your decision-maker/sponsor that is well thought out and considered.

The Evaluate Engagement course will help engagement practitioners develop their critical thinking about what works most effectively and what doesn’t, so that they can evaluate and report on their engagement process with confidence.

Evaluate Engagement is one of the six elective courses available as part of the IAP2 Australasia Certificate of Engagement. You must complete the Essentials of Engagement course prior to undertaking this or any other course.

This course is suitable for engagement practitioners with two or more years’ experience in engagement.

The aim of Evaluate Engagement is to assist engagement practitioners evaluate both the engagement process and the engagement outcomes for an engagement project or program.

The course includes:
- Evaluation models and evaluation challenges
- Completion of an Evaluation Plan template
- Interpreting the Evaluation Framework
- What does evaluation mean for practitioners and our audiences?

Upon completion of this course you will be able to define the purpose of your evaluation, scope your evaluation and develop an effective evaluation framework to deliver an evaluation plan for your engagement projects or programs.

The Data Management for Engagement course will assist engagement practitioners to apply a robust methodology to the design, collection, processing, analysis and reporting of data that are aligned to engagement processes.

This course is one of the six elective courses available as part of the IAP2 Australasia Certificate of Engagement. You must complete the Essentials of Engagement course before enrolling in this or any other courses.

This course is suitable for engagement practitioners with two or more years’ experience in engagement.

The aim of the course is to apply a process for data collection and storage, processing and analysis to include in your evaluation report for an engagement purpose or process.

The course includes:
- The 5-step process
- Design, purpose and collection of data
- Data processing, analysis and reporting
- Presenting engaging and meaningful data.

Upon completion of this course you will understand what data is required to be collected and how to collect data to ensure that your engagement processes are meaningful and fit the purpose of the outcomes you are aiming to achieve. You will also know more about how to analyse and present data for your target audience.