Courses

This is the prerequisite course for IAP2 Australasia’s Certificate of Engagement and you must complete this course before any others. You will learn to:
• Identify key elements of contemporary and quality engagement practices
• Ethically practice the application of the IAP2 Core Values and Code of Ethics, and Diversity, Equity, and Inclusion principles
• Understand and apply the principles of the Community Engagement Model (CEM) to be clear on who leads and acts in the engagement process
• Understand and use the IAP2 Australasia Practice Framework to guide your engagement processes to successfully Plan, Design, Implement and Review your engagement project.
By the end of this course you will understand the essential elements of a ‘best practice’ contemporary model for engagement and the next steps you, or your organisation need to take.

Facilitate Engagement is one of IAP2 Australasia’s elective modules in community and stakeholder engagement training, and is suitable for all levels of engagement experience. The sessions are highly interactive where you can network with professionals across varied industries.

This course aims to provide the knowledge and skills for planning and facilitating events – including those difficult times when stakeholders are hostile or resistant. It addresses concepts and skills relevant at the point where you are directly responsible for managing face-to-face live meetings or events with a group of stakeholders.

By the end of this course you will have enhanced your ability to respond appropriately, generating confidence in, and support for, your facilitation approach.

The aim of the course is to build on an individual engagement practitioner’s capability to work with conflict in engagement processes, including recognising people’s behaviours, developing personal practitioner skills and using appropriate facilitation tools.
This course is suitable for people who are working one-to-one with people, project teams, or groups, in the engagement process.
The three areas of focus are:
1. Recognising people’s behaviours and emotions and why they occur in conflict situations.
2. Developing individual skills and abilities to manage the participant’s own responses in conflict situations and fulfil the practitioner’s role.
3. Using tools and/or strategies to facilitate engagement processes where conflict is present.
By the end of this course you will have developed skills to enhance your ability to approach engagement situations that might trigger conflict and to better understand your own responses to conflict and how to stay resourceful in the face of conflict.

The Design and Plan Engagement course focuses on the Design and Plan stages of the Practice Framework and provides ‘best practice’ key concepts and processes for both internal and external engagement.
The course assists engagement practitioners to prepare and develop a comprehensive engagement plan through working on genuine scenarios in a step-by-step process.
By the end of this course, you will be able to identify and understand the roles of the community, stakeholders and organisations and how they may impact the decision, action and engagement for your engagement project, and design engagement programs and approaches for a range of purposes and situations.

The aim of Apply Engagement Methods is to introduce engagement practitioners to a variety of different methods to use in their engagement processes, when planning engagement and the outcomes required.
You will be introduced to the IAP2 Australasia Engagement Methods Tool (EMT) and the Methods Matrix, where there are more than 60 combined face-to-face and online engagement methods, and you will explore and practice a range of engagement methods. Through practising and using different methods for engagement you will enhance your skills and knowledge of methods that work well in different contexts.
The course allows you the opportunity to select and develop methods that can be tailored to suit your audiences and desired outcomes of your engagement project.

The aim of this course is to enhance your ability to evaluate both the engagement process and the engagement outcomes for an engagement project or program.
The course will help engagement practitioners develop their critical thinking about what works most effectively and what doesn’t, so that they can evaluate and report on their engagement process with confidence.
Upon completion of this course you will have developed your knowledge and tools to define the purpose and scope of your evaluation, and implement and interpret an effective engagement evaluation framework.

The aim of this course is to apply a process for data collection and storage, processing and analysis to include in your evaluation report for an engagement purpose or process.
The course will assist engagement practitioners to apply a robust methodology to the design, collection, processing, analysis and reporting of data that are aligned to engagement processes.
By the end of this course you will be able to understand what data is required to be collected and how to collect data to ensure that your engagement processes are meaningful and fit the purpose of the outcomes you are aiming to achieve. You will also know how to analyse and present data for your target audience.